About Phoenix Labs

Why Phoenix exists

Phoenix Labs makes video tools that bring old footage back without charging you rent for them. It was started by a computer science engineering graduate who'd rather stay anonymous. This is how it began, in their own words.

Where it started

I grew up in a developing country, in a family that never had much money to spare. When you grow up like that, you learn early what things really cost. A subscription isn't a small monthly charge. It's something else you go without.

I studied computer science engineering, and I wanted to use it to make a real difference, not just to get a job.

The tapes

Phoenix started with some old concert footage: VHS rips of shows from the 1980s that fans had shared online, the kind of recordings you can't find anywhere else. They were blurry, noisy and torn up by interlacing, and I wanted to see them properly.

So I paid a restoration service to clean them up. For my family, that was real money. What came back barely looked different from what I'd sent.

The software professionals use for this had just stopped selling a one-time licence. It's $299 a year now. For most people where I grew up, that's simply out of reach.

I had a degree, a computer and a lot of evenings. So I built my own.

What it turned into

The longer I worked on it, the clearer it got that old footage isn't just tapes. The video people care about most is often a phone clip from 2011, a camcorder recording or a DVD, and on a new screen it all looks like mush. It breaks in the same few ways: noise, interlacing, compression, and a picture too small for today's screens. Phoenix fixes those.

A lot of what people bring to Phoenix is the only recording of a moment that mattered to them. That's what it's for. It won't invent detail the camera never recorded, and I'd rather tell you that up front than sell you a miracle.

How that shaped Phoenix

Why there's no name here

I'd rather Phoenix be judged by what it does to your footage than by who made it or where they're from. So there's no name or photo on this page. There is a real person behind the support address, and every email reaches me.

The founder, Phoenix Labs

Phoenix Labs today

Payments are handled by Lemon Squeezy, our Merchant of Record. Support: [email protected].

Questions

Who makes Phoenix Upscaler?

Phoenix Labs, a small independent software company started by a computer science engineering graduate from a developing country, who prefers to stay anonymous. Phoenix Labs also makes Cloud Restore, Phoenix Motion and Phoenix Editor.

Is Phoenix Labs the video game studio?

No. The video game studio of the same name is a different company. This Phoenix Labs makes video software and lives at phoenixlabs.space.

Is it safe to buy from Phoenix Labs?

Checkout, tax and receipts are handled by Lemon Squeezy, our Merchant of Record, so your card details never reach us. The Upscaler and Editor both have free trials, and the Upscaler can be refunded within 14 days.

How do I contact Phoenix Labs?

Email [email protected]. If it's about an order, include the email address you paid with.

Try it on your own footage

The free download restores 60-second clips with a small watermark, so you can judge Phoenix on the video you care about before paying anything.

Download Phoenix