Privacy Policy
Last updated 9 November 2026. Phoenix Upscaler, Phoenix Cloud Studio and Phoenix Motion are products of Phoenix Labs (“we”, “us”).
The short version
The desktop app processes your video entirely on your own computer — your footage never reaches us. The cloud studio only receives a file when you choose to upload one, uses it to run that single job, and deletes it shortly afterwards. We don’t sell your data.
Desktop app
Restoration runs locally; your video files are never uploaded. To activate a licence, the app sends your licence key and a device identifier to our payment provider, Lemon Squeezy, to confirm the purchase and count activations. It does not send your files, their contents, or their filenames.
Cloud studio
- Your email — collected so we can attach a receipt to the job and let you return to it. We do not send marketing email.
- Your uploaded file — stored only to run the restore and to let you download the result, then deleted automatically (typically within 48 hours). We do not view, share, or use it to train models.
- Payment details — entered directly with Lemon Squeezy, our Merchant of Record. We never see or store your card details.
Phoenix Motion
- Your image: in the web app, re-encoded in your browser before upload, which removes its metadata (including any GPS location). Images sent through the API are stored as sent, and when an assistant gives us a link we download that image once. Either way it is used to make the clip you asked for and deleted as soon as that clip is made. We do not view, share, or use it to train models.
- Your prompt and finished clips: kept so you can see and download your clips. Clips are deleted after about two days; the prompt stays in your clip history.
- USDC payments: your wallet address and the transaction are public on the Base blockchain. We keep them with the top-up so we can match refunds and answer support questions.
- Connected apps: when you approve an app with “Connect Phoenix”, we store the app’s name and the addresses it asked to be sent back to, and one-way hashes of the tokens it holds. It never sees your wallet key or email.
- Agent keys: we store a one-way hash of each key, the name you gave it, its limit, what it has spent and when it was last used, so you can see and revoke them.
- Your wallet key: kept in your browser. We store only a one-way hash of it. Your top-up receipt from Lemon Squeezy includes a link carrying the key, so you can reopen your balance from your email.
- Your email: given to Lemon Squeezy for the receipt when you top up, and kept with your balance so we can help if you contact us. We do not send marketing email.
Payments
Purchases (the desktop licence, each cloud job, and Phoenix Motion top-ups) are processed by Lemon Squeezy, which acts as the Merchant of Record and handles billing, tax, and card data under its own privacy policy.
Analytics
We may use privacy-preserving, cookie-free website analytics (aggregate page counts only) to understand traffic. This does not identify you or track you across other sites.
Affiliate links
If you arrive through a partner's link (an address ending in ?via= and a code), your browser keeps that code in local storage for 60 days, and it is passed to checkout if you buy Phoenix Upscaler. We then tell our affiliate platform, Klibon, about that purchase only: the code, the amount before tax, an order and customer number, and your email address, which Klibon stores as a hash and uses to stop people referring themselves. Purchases that didn't come through a partner's link are never sent. Clearing your browser's site data removes the code.
Partners in our main affiliate program use links ending in ?aff=. Only when you arrive through one of those (or came through one earlier) does the page load Lemon Squeezy's affiliate script. It records the visit with Lemon Squeezy so the partner is credited, sets a cookie called ls_aff_ref, and uses a browser fingerprint to recognise the same visit; Lemon Squeezy's privacy policy covers that data. Visitors who didn't come through such a link never load it.
Some pages have a walkthrough video hosted on YouTube. The page shows our own picture of it and contacts YouTube only when you press play; from then on, Google's privacy policy covers that video.
Your choices
You can ask us to delete any cloud job data we still hold, or ask what we hold about you, by emailing [email protected]. Because uploads are deleted automatically, there is usually nothing left to remove.
Contact
Questions about this policy: [email protected].